Client's Charter Performance

CLIENT'S CHARTER PERFORMANCE
JULY 2016 - DECEMBER 2016
OFFICE OF THE DIRECTOR OF LANDS AND MINES PERAK STATE

No.	Type of Service	Period	Client Charter Performance
1.	Memberi Maklumbalas Aduan Awam Provide Public Complaint Feedback	3 working days	100%
2.	Penyelesaian Aduan Awam Biasa Regular Public Complaints Solution	7 working days	87.5%
3.	Memastikan semua pegawai dan kakitangan telah hadir berkursus selama 7 hari dalam setahun Ensure that all employees and staff have been trained for 7 days a year	7 days a year	94%
4.	Tempoh bayaran tuntutan bil-bil berkaitan urusan tanah dijelaskan dalam tempoh masa yang ditetapkan dari invois yang diterima The repayment period of bills relating to land affairs is provided within the stipulated time of the invoice received	6 days from the date the invoice is received	100%
5.	Mengeluarkan resit sebagai akuterima bagi setiap urusan di kaunter Issuing the receipt as a receiver for every transaction at the counter	5 minutes (1 business)	4.21 minit
6.	Tempoh Permohonan Kebenaran Pindahmilik Kelulusan PTG Application for Transfer of Permission for PTG Approval Period	7 days	100%
7.	Tempoh Permohonan Kebenaran Pindahmilik Kelulusan MB / PBN Approval of MB / PBN Approval Application for Approval	14 days	100%
8.	Tempoh Perserahan Siap 1 Hari bagi Pindahmilik Tanah (PMT), Suratcara (Tanpa PMT) & Borang The Presentation Time of a 1-Day Ready for Land Transfer (PMT), Instrument (No PMT) & Form	1 day	100%

** Client's Charter Performance update is periodically once every 6 months.